Frequently Asked Questions.

No! But of course, free shipping only comes with an offer and will will always keep you updated with our free offers.

Yes, you will receive a tracking number together with the necessary information via email once your order has been shipped.

Through preferred shipping providers like UPS, DHL or FedEx, shipping typically takes 3-7 business days once order processing is complete.

FPN is headquartered in Nigeria with its partners spread across the country. So basically, your apparels are shipped from different locations. If you order more than one item and from different merchants, they may arrive in different packages as the shipments are coming from different locations.

Since we partner with multiple fashion houses to provide you a wide variety of fashion pieces from which to choose, they often are shipped from separate locations and arrive at different times. We guarantee your other items are on the way and will arrive very soon!

If you plan to buy an item for a certain occasion or as a holiday gift, we recommend you order it at least one month in advance to ensure that it will arrive on time. FPN is not responsible for items that do not arrive before a specified day.

Once your order is processed, you will receive tracking information. Due to the high volume of orders that we receive, this can take up to 10 business days after you place the order.

You can make a purchase from FPN Shop using Visa, Visa Debit, MasterCard, Maestro, Electron, or American Express. We also accept PayPal.

FPN Shop takes great pride in curating the best affordable pieces, so if something isn’t quite right, please let us know right away! Just email us at hi@fashionpoliceng.com within a week of receiving your item, along with your order number, and a photo of the faulty item. We will alert our manufacturer right away and ship you another item promptly.

Our partnered fashion houses typically use DHL, UPS, or FedEx shipping to deliver your orders efficiently and safely, which normally takes 3-5 business days to arrive. Depending on your location, whether the overseas or within, we ensure your items are delivered accordingly.

The tracking logistics typically take 3-5 business days to show up, so don’t worry about it! Just check back in that time frame, and you should see the tracking update show up.

The tracking logistics typically take 3-5 business days to show up, so don’t worry about it! Just check back in that time frame, and you should see the tracking update show up.

Don’t worry! All orders from our partners are protected by the shipping warranty at no cost to you. If it has been 45 days since you placed your order and you have not received it, please contact us, and we can issue a refund, resend the item, or issue you store credit.

We’re all humans, so of course, we understand that mistakes happen. Just send our friendly customer service team an email at hi@fashionpoliceng.com within 24 hours of placing your order with the following information:

  • Your requested changes (correct shipping address, name, etc.)
  • Your order number

If it’s more than 24 hours since you placed your order, we recommend you notify your local post office about the issue so that they can redirect the package do your correct mailing address.

 

If there has been an extended period of time since your last order update, there is a chance that it is being held at customs, which is out of our control. Unfortunately, we cannot make requests to the government or shipping companies to ask for package expedition.

However, if you have any questions about address changing, mail forwarding, or if your item is mistakenly listed as “delivered,” please contact your local post office.

Shipping normally takes around 7-20 business days. If you are checking the tracking of your package and you see that your package has not been updated for a couple of days, no worries! If it is still in the seven to 20 business day time frame, it means that your package is still in transit and once it reaches its destination country, you should be getting further updates on the whereabouts of your package.

Send your request to cancel your order to hi@fashionpoliceng.com within 24 hours of submitting the purchase. Be sure to include your order number and the reason for the cancellation.

Items can be returned or exchanged within one week of delivery by contacting us hi@fashionpoliceng.com. We offer refunds for unopened packages and store credit if the package is opened and in its original condition.

If you still have a question, please feel free to email our friendly staff at hi@fashionpoliceng.com and we will be glad to assist you!

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