At firstname.lastname@example.org, customer's satisfaction is important to us, so we will do our best to ensure we maintain a good customer relationship. However, if you are unsatisfied with your purchased item(s), please read below for our return policy.
1. Time limit for refund requests
If the item(s) you bought does not meet your expectations and you want a refund, we will be happy to provide a full refund (shipping costs excluded) within 14 days of receiving the items. After 14 days, refunds will no longer be granted. Refund requests are to be sent via mail or by using the 'contact us' form on the site.
2. Processing Refund requests
Once we get your returned item(s), please give us 24-48 hours to enable us review the item after which you will get our confirmation.
3. Payment of refunds
For any accepted refund request, we will use your original method of payment to credit the refund within 14 days. Should you request a third-party account payment, a proof of the account and the signatory will be required.
Please note the following:
- An item or items requested for a refund should be in the original packaging.
- On no condition should the item(s) be altered.
- You should accompany your request with detailed and grounded reasons why you decided to request for a refund.
- The name of the item(s) and the order number(s) you are asking for a refund should be clearly stated.
- You will be responsible for the shipping and the insurance cost of any return item as well as any damages or lost encountered on transit.
- Once we receive the item, you will be notified
- For exchange of item(s), please follow the same procedures.