Refund & Exchange

 

We are working with a long list of partners and the ultimate goal is to make our visitors as well as customers happy. In this case, we stand behind every item to ensure customers are satisfied with them.

Apart from that, we understand shopping online can be difficult in certain aspects, especially getting the right sizes of clothing, and sometimes you may not be happy with your decision to purchase. If you order from us and receive it but then change your mind, we’ll do the needful to take it back for a possible exchange or refund.

However, to be eligible for a return or exchange, all items must be in their original packaging along with the sales receipt within 14 days from the date of purchase (Items should be in its original condition). An exchange will not be possible if you do not have your purchase receipt.

  • Repairs of the items damaged due to wear and tear will not be entertained. And please note that we have the right to assess the age & condition of the returned goods prior to offering an exchange.
  • Return or exchange of certain item categories such as undergarments will not be accepted due to health & hygiene precautions.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Exchanges (if applicable)
We only replace items if there are defective or damaged. Although we may also replace an item of the wrong sizes, you are advised to check the size chart to better understand your body before making a purchase.

NOTE: If we accept to process your returns, you will be responsible to cover the shipping charges. Shipping costs are non-refundable. If you receive a refund, unfortunately, the shipping charges will not be included. Also, we reserve the right to refuse a return or exchange, and we may ask for picture identification.

How are my refunds credited?
All refunds will be credited to your original form of payment. For instance, if you purchase an item through a debit card or Paypal, your refunds will also be credited to the same form of payment.

To submit a request for return or exchange, please send us a mail at info@fashionpoliceng.com.

 

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